GROWTH METAVERSE

Privacy Policy

Effective Date: May 1, 2026 | Last Updated: May 1, 2026

Welcome to Growth Metaverse ("we", "our", or "us"). We are committed to protecting the privacy and personal information of our clients, website visitors, and anyone who interacts with our digital platforms. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website growthmetaverse.in or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy. Please read this document carefully. If you do not agree with the terms herein, please discontinue use of our website and services.

1. About Us

Growth Metaverse Private Limited is an Indian Information Technology company headquartered at:

Office No. 516, 5th Floor, Shivalik Shilp 2,
Opposite ITC Narmada, Satellite,
Ahmedabad, Gujarat – 380015, India

We provide end-to-end digital solutions including Web & App Development, AI & Automation, CRM Systems, Digital Marketing, Cloud & API Integration, and UI/UX Design.

2. Information We Collect

2.1 Information You Provide Directly

Name, email address, phone number submitted through contact or inquiry forms
Business name, project requirements, and other details shared during consultations
Payment and billing information when engaging our services
Communication history including emails, messages, and meeting notes

2.2 Information Collected Automatically

IP address, browser type, operating system, and device information
Pages visited, time spent on each page, referral URLs, and click-through data
Cookies, web beacons, and similar tracking technologies
Location data (country/city level) derived from your IP address

2.3 Information from Third Parties

Data from Google Analytics, Google Search Console, or similar tools
Social media profile information if you contact us via social channels
CRM data imported by our clients as part of service delivery

3. How We Use Your Information

To respond to your inquiries, proposals, and service requests
To deliver, maintain, and improve our IT services and solutions
To send project updates, invoices, and service-related communications
To send marketing communications, newsletters, or promotional content (with your consent)
To analyze website usage and improve user experience
To comply with legal obligations under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act)
To prevent fraud, unauthorized access, and ensure security of our systems
To fulfill contractual obligations with our clients and partners

We do not use your personal data for automated decision-making or profiling that produces legal or significant effects without your knowledge.

4. Legal Basis for Processing

Consent – When you voluntarily submit your information via our website forms
Contractual Necessity – To fulfill our obligations under a service agreement or project contract
Legitimate Interests – To improve our services, conduct analytics, and ensure security
Legal Compliance – When required by applicable Indian law or regulatory authority

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

5.1 Types of Cookies We Use

Essential Cookies – Necessary for the website to function correctly
Analytics Cookies – Help us understand traffic patterns (e.g., Google Analytics)
Preference Cookies – Remember your settings and preferences
Marketing Cookies – Used to deliver relevant advertisements

You can control or disable cookies through your browser settings. For more details, see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

6.1 Service Providers

Trusted third-party vendors (cloud hosting, payment gateways, email platforms, analytics) who are contractually bound to handle your data securely.

6.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is subject to a different privacy policy.

6.3 Legal Requirements

If required by law, court order, or government authority under the Information Technology Act, 2000 and DPDP Act, 2023.

6.4 Protection of Rights

Where necessary to investigate or prevent illegal activities, fraud, or threats to safety.

7. Data Storage and Security

Your data is stored on secure servers in India and/or reputed cloud platforms (AWS, Google Cloud, Azure). Security measures include:

SSL/TLS encryption for data transmitted over the internet
Access controls and role-based permissions
Regular security audits and vulnerability assessments
Encrypted storage for sensitive data
Secure backup and disaster recovery protocols

8. Data Retention

Contact form data – up to 24 months from last interaction
Client project data – contract duration plus 5 years
Financial/billing records – 7 years (as per Indian tax regulations)
Website analytics data (anonymized) – indefinitely

Upon expiry, data is securely deleted or anonymized.

9. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023 (DPDP Act):

Right to Access – Request a summary of your personal data we hold
Right to Correction – Request correction of inaccurate or incomplete data
Right to Erasure – Request deletion of your personal data (subject to legal obligations)
Right to Grievance Redressal – File a complaint regarding data processing
Right to Nominate – Nominate someone to exercise rights on your behalf
Right to Withdraw Consent – Withdraw consent at any time

10. Third-Party Links and Integrations

Our website may link to third-party sites or integrate AI platforms (e.g., OpenAI, Google Gemini, Anthropic Claude). We are not responsible for their privacy practices. Data processed through these platforms is subject to their respective policies.

11. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

12. Changes to This Privacy Policy

We may update this policy at any time. Changes will be reflected by updating the "Last Updated" date. We will notify you via email or website notice for material changes.

13. Contact Us & Grievance Redressal

Grievance Officer – Growth Metaverse
Office No. 516, 5th Floor, Shivalik Shilp 2, Opposite ITC Narmada,
Satellite, Ahmedabad, Gujarat – 380015, India
Email: info@growthmetaverse.in
Website: www.growthmetaverse.in

We will acknowledge your grievance within 72 hours and resolve it within 30 days.

This Privacy Policy is governed by the laws of India including the IT Act 2000, IT Rules 2011, and the DPDP Act 2023. Disputes are subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.